Closing a Wildz account is straightforward, but a remaining cash balance should be dealt with before you request permanent closure. You need to separate real-money funds from bonus money, check any pending withdrawals and complete identity checks if requested. This guide explains the safest order, including how wildz casino customers in New Zealand can withdraw eligible cash before closing an account.
Check your Wildz balance before closing
Start by opening your account wallet and checking exactly what remains. Cash funds and bonus funds may be treated differently. Wildz says cash is normally used before bonus funds, so the displayed balance may not tell the whole story if a bonus is active. Check the wagering section in My Profile and review every pending transaction.
Separate cash from bonus money
A Balance Booster is especially important. Its wagering requirement is 35 times the connected deposit plus the bonus. If you withdraw before completing that condition, the entire Balance Booster balance can be forfeited, including the connected deposit. Ordinary bonuses can usually be cancelled while retaining remaining real funds, but the Balance Booster rule is different.
| Balance item | What to check | Possible result |
|---|---|---|
| Real-money balance | Amount available without bonus conditions | Usually eligible for withdrawal |
| Balance Booster | 35× deposit plus bonus wagering | Early withdrawal can forfeit the balance |
| Free-spin winnings | Applicable wagering requirement | May remain restricted |
| Pending withdrawal | Status in the cashier | May need to finish before closure |
Request the remaining cash from Wildz
Submit a withdrawal through the cashier before asking for account closure. Wildz does not accept withdrawal requests by email or telephone. Use a payment method belonging to you, and expect the operator to generally return funds through the route used for the deposit.
Allow time for checks and payment
Wildz describes withdrawal processing as normally taking up to 24 hours, while its Terms allow up to 3 days to approve or reject a request. After approval, arrival is estimated at 2–5 business days. E-wallets may be quicker, while cards are described as taking 1–3 business days. Approval and receipt are separate stages.
- Open the cashier and choose withdrawal.
- Enter an amount within your available cash balance.
- Complete any requested verification.
- Save the confirmation and monitor the payment status.
Complete verification before account closure
Account closure can become slower if Wildz still needs to confirm your identity or payment ownership. Verification may also be requested when individual or cumulative transactions exceed NZ$2,000. Completing the process first gives the withdrawal a clearer path.
Typical evidence includes a government-issued passport, driving licence or national identity card. Address evidence may be a utility bill dated within 3 months. Wildz may also request payment evidence from the same period. Uploads can be PDF, PNG, JPG, GIF or BMP files up to 6 MB.
| Verification detail | Published requirement | Practical point |
|---|---|---|
| Identity document | Passport, driving licence or national ID | Use a clear, valid document |
| Address evidence | Usually dated within 3 months | Name and address should match |
| Payment evidence | Usually dated within 3 months | Must show account ownership |
| File size | Maximum 6 MB | Compress large files if needed |
| Usual review period | Often within 24 hours after receipt | Incomplete evidence can cause delays |
Contact Wildz to close the account
Once the cash balance is withdrawn and no bonus issue remains, contact Wildz support through live chat or support@wildz.com. State clearly that you want the account closed, not merely logged out or placed on a short time-out. Wildz advertises support around the clock, with English assistance for its New Zealand site.
Keep a clear written record
Include your account email, the date of your request and the fact that you have already withdrawn the remaining cash. Do not send identity documents by ordinary email unless support specifically directs you to do so. Wildz advises customers to use the verification area under My Account when that area is enabled.
- Ask for confirmation that the account is closed.
- Record any outstanding withdrawal reference.
- Keep support replies and payment confirmations.
- Remove saved payment methods where the account settings allow it.
Understand closure, self-exclusion and reactivation
Account closure is not always the same as a responsible-gaming restriction. If you simply want to stop using the service, ask support for permanent closure and explain your reason. If gambling is causing harm, use a time-out or self-exclusion instead. Available self-exclusion periods include 3, 6 or 9 months, 1 year, or an indefinite period.
An indefinite self-exclusion for gambling addiction cannot be reopened under the Wildz Terms. Deposit limits can cover rolling 24-hour, 7-day or 30-day periods, while time-outs can last 24 hours, 7 days or 30 days. For independent help with online gambling, contact online gambling support from Gambling Helpline on 0800 654 655 or text 8006.
What happens to promotions and future access?
Closing an account ends access to current rewards, including Levelz progress, free spins and personal reward cards. Wildz also has Loyalty+, a separate invitation-only programme with weekly cashback rules. It should not be confused with ordinary promotions or Cashback Chips. Any reward that has not met its conditions may not have cash value when the account closes.
Wildz publishes a range of casino games, and selected titles may offer demo access before real-money play. A closure request should not be delayed because you want to use a promotion or try a wildz demo. Check the balance and withdrawal position first, then close the account once the financial side is settled.
Conclusion
The safest order is simple: stop bonus play, check the cash and wagering balances, request a withdrawal, complete verification, and then contact Wildz for written account closure. Keep records until the payment arrives. If you want to return later, remember that closure may not be reversible, especially where indefinite self-exclusion was requested. Never treat a promotional balance as guaranteed cash.